Refund and Returns Policy

Thank you for shopping at OhJaw. We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at our store. The main thing to remember is that by placing an order or making a purchase, you agree to the terms set forth below along with our Privacy Policy and Terms of Use.

1. Returns

We believe you will be thrilled with your purchase. However, we understand that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product:

• Return Window: You have 14 days from the date you received your item to request a return.
• Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Proof of Purchase: Please keep your receipt or proof of purchase to expedite the process.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Timeline: You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

3. Shipping Costs

• Domestic Returns: We offer free return shipping on all domestic orders.
• Original Shipping: Original shipping charges are non-refundable.

4. Damaged or Defective Items

If you received a damaged or defective product, please notify us immediately at support@ohjaw.com. We will make it right by sending a replacement or issuing a full refund, including any shipping costs.

5. Non-Returnable Items

Certain items are non-returnable, such as:

• Gift cards.
• Downloadable software products.
• Personal care items (e.g., intimate apparel, beauty products).
• Sale items (Only regular priced items may be refunded).

How to Initiate a Return?

1. Contact our support team at support@ohjaw.com with your order number.
2. We will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
3. Pack the item securely and include the original invoice.